A strong brand needs to talk to its customers–whether it’s through a feedback form, over the phone to provide customer support, or in person at a retail store. One common question asked of customers ...

What questions are effective for uncovering emotional pain points, revealing existing processes, and directly identifying bottlenecks? Learn how to address pain points and define success metrics to ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. As a leader, it can be tempting to fall into the trap of thinking you have all the answers.

Forbes contributors publish independent expert analyses and insights. I explore personal branding and storytelling in the digital age. The power of asking questions in both your work and personal life ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Eric Johnson Asking ...

The art of proper questioning has become lost in today's world, resulting in poorer decision-making. Great listeners know to avoid making assumptions, instead using powerful questions to understand ...

Leslie K. John and Alison Wood Brooks, professors at Harvard Business School, say people in business can be more successful by asking more and better questions. They talk through... Leslie K. John and ...

Ambitious people can be notoriously independent, but most figures who’ve made it to the top couldn’t possibly have achieved their goals alone. Instead, political leaders, monarchs and even company ...

Businesses use goal setting to give employees an objective to reach through daily duties and responsibilities. People use goal setting for similar reasons, but both people and businesses often have ...